Our Help Desk Management System is a virtual helpdesk and ticketing platform designed to streamline the management and reporting of customer support requests. HDMS enables organisations to provide professional and cost effective help desk support to their user base.
Using an intuitive interface the help desk operators can log, track and report all incoming telephone support calls. HDMS enables customers to log and manage requests online; reducing support calls and increasing helpdesk productivity.
Benefits for companies:
- The HDMS tracking and management provides a professional tool to increase the customer support experience
- Centralisation of all support requests.
- Improved helpdesk organization
- Operators do not need to be on site and manage requests in any part of the world
- The automation of the ticket status via e-mail progress reduces support calls
- Reduced support calls requiring operator involvement due to F.A.Q. section
- Easy to recognise an application or product needing improvement due to call analysis features
- Reporting section provides statistics and graphs concerning the type, frequency and management, to enhance the quality of support services
